Frequently Asked Questions
Everything you need to know about acquiring your next luxury timepiece.
Are all timepieces sold on Rolex Boutique authentic?
Yes, every watch in our collection undergoes a rigorous multi-point inspection by certified master watchmakers to guarantee 100% authenticity and uncompromising quality.
What is the shipping process for high-value orders?
We provide complimentary, fully insured overnight shipping via specialized couriers. All packages require a signature from an adult at the time of delivery to ensure security.
Do the watches come with a warranty?
All timepieces purchased through Rolex Boutique include a comprehensive 24-month mechanical warranty in addition to any remaining manufacturer warranty.
What is your return policy for luxury watches?
We offer a 14-day return period for all unworn timepieces in their original condition with all security tags intact. Please contact our concierge to initiate a secure return label.
Which payment methods do you accept?
We accept all major credit cards, bank wire transfers, and select cryptocurrency payments. For high-value transactions, bank wires are our preferred method for faster processing.
Can I trade in my current watch for a new model?
Yes, we offer a professional trade-in program. You can submit details of your current timepiece through our website for a competitive valuation toward your next purchase.